Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with high-quality, handcrafted products. Please carefully review our shipping policy to understand how we process and deliver your order.

Order Processing Time

Once your order is placed, it will take 1-2 business days for us to process and confirm your purchase. After processing, your order will be prepared for shipment.

Delivery Time

Please note that our products are handmade and imported, which means they require a longer delivery time. Once your order is processed, it can take approximately 4-6 weeks for your item(s) to be delivered. We appreciate your patience as we work to bring you the highest quality products.

Shipping Rates

Shipping rates are calculated at checkout and are based on the delivery location and the weight of your order. You will see the final shipping cost before completing your purchase.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor the progress of your delivery. Please note that it may take a few days for the tracking information to be updated by the carrier.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as customs delays, weather conditions, or carrier issues may affect the delivery schedule. We will do our best to keep you informed of any delays.

Incorrect Address

Please ensure that your shipping address is correct when placing your order. We cannot be held responsible for orders shipped to an incorrect or incomplete address. If you realize there’s an error in your shipping address, please contact us immediately at [Your Contact Email], and we will do our best to assist you.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to contact us at contact@oasisandhaus.com. We’re here to help!